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Subject: Question regarding favourite channel setup on CXC-2000PVR
Dear Mr/Mrs/Ms,
I recently bought a CXC-2000PVR and I'm very pleased with my purchase.
However, I seem to have some problems with setting up a favourite channel listing.
If I create a favourite listing from a set of channels, let's say channels channels which reside on network positions 46,3,78,132 and 72, I can't get them in sequential order ranging from channel position 1 to 5.
Having the channels remain on their original number is very confusing, especially when network numbers range from 1 to 400. I have created a favourite listing with about 30 channels and I can't access them by their sequential number in the favourite list (i.e you have to access them by their original network position number and not by 1-30).
Is this intended by design or have I missed something?
Thank you in advance.
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Subject: RE: Question regarding favourite channel setup on CXC-2000PVR
Dear Customer,
Thank you for your email.
Our new range of models do not assign new channel numbers to channels that have been placed in to the Favourites list; instead they keep there original channel number. However you can use the CH+ and CH- buttons when in the Favourites list to only change between these channels.
If you require any further assistance please do not hesitate to contact me.
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Subject: Re: Question regarding favourite channel setup on CXC-2000PVR
Dear Mr Caughey,
Thank you for responding.
Have you considered including this as an option in future firmwares? After talking to other owners, I am only one of many that find the lack of this feature strange.
If you have a large favourite list you can't expect one to have all the original numbers memorized. Especially when they range up to 400.
To put it in perspective, imagine doing an auto-tuning on a TV set and then not being able to arrange your favourite channels on the 1-9 buttons on the remote.
I am aware of that CH- and CH+ will take you through the list, but accessing one or more specific channels becomes rather cumbersome by using this method.
Also, you don't have a good overview where in the list you currently are, e.g "Should i press CH- or CH+ to reach that channel...".
I am sure many will appreciate such an option.
Thank you for reading.
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Subject: RE: Question regarding favourite channel setup on CXC-2000PVR
You information has been noted and our engineers will be notified so
that they can possibly include this change in a future software release.
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Subject: Re: Question regarding favourite channel setup on CXC-2000PVR
Thank you for your effort.
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